Questions & Answers
If I have a question, can I speak to a real person?
Yes we also like the old fashioned way of talking to someone. So go on - give us a buzz on 01403 785985 we are open Monday to Friday 8.00am to 5.00pm
How can I buy from Anco?
We only sell to distributors who re-sell storage equipment products. If you are purchasing for your own use, please still contact us and you’ll get benefit of the UK’s largest stockist of shelving, plus the personal service of your local distributor. Contact us on email@example.com or 01403 785 985
I am reseller of storage equipment, do I get trade terms?
Yes we offer full trade terms along with credit accounts, contact us for more information
I would like someone to visit me to talk through my requirements
Yes that’s fine, we will get your local distributor to contact you and make an appointment to visit you.
How can I order?
If you are a distributor you can only order from our catalogue either via email,phone, fax or post. We are currently looking at providing a complete order and account system online for distributors to place orders and review their past orders, invoices etc as well.
What payment methods do you accept? We do offer accounts pending suitable trade references and credit risk insurance but we also accept credit cards, cheques and BACS transfers. A VAT invoice will be issued once goods despatched.
How can you offer FREE delivery when your competitors can charge up to 20% extra? We do not look to make any profit on delivery and so savings are passed onto you and so there will be no nasty surprises at the checkout when our competitors will charge you extortionate delivery charges.
I really could do with my goods quicker than 5 working days – is this possible?
If our standard 5 working day delivery is not fast enough we do offer a few products with 48hr delivery or contact us and for a small surcharge we will try our best and upgrade your order so it can arrive quicker. Please contact firstname.lastname@example.org
Can you deliver to all areas in the UK mainland, FREE of charge?
Well most of it, we do make a nominal charge of £15 for the following postcodes TD,DG,EH,ML,KA,KY and G. We will have to quote you for the remaining postcodes in Scotland.
Can Anco deliver to UK Islands and Southern Ireland?
Yes this is no problem but due to the nature of our goods being bulky, freight charges do vary, so we will quote once we know your exact requirements.
Is it possible to deliver to a Residential Address?
Yes we can but someone will need to be in to sign for the delivery, also many of our products are very heavy so please make sure there are suitable arrangements for receiving the goods.
How much time do I have to unload a delivery?
As we use couriers, which are under very tight time restraints we can only offer 20 mins waiting time for each delivery, unless prior arrangements have been made.
How do I know what product suits my requirements?
We have a simple grid system that indicates its performance, application and use which will establish the right product, if not just give us a call – 01403 785985
Will I get continuity of supply purchasing Anco products?
We have been established since 1991 and have 1000’s of projects around the UK using our systems which will be able to add extra products now and in the future
What guarantees do I get with my products?
All our plastic storage containers are guaranteed for life whilst our shelving systems carry a 5 year product guarantee.
What technical standards and assurance are in place for Anco products?
Most of our products are covered by TUV/GS assurance or standards produced by FEMA or SEMA. We also carry comprehensive in house testing where products fall outside the scope of relevant standards. Each product sheet carries clear identification as to the standard that applies.
Can you keep me informed of any new products, promotions or company news?
We update Facebook and Linked regularly as well as producing a monthly newsletter for trade customers, click the relevant links below.